الشروط والأحكام

1 Who we are

• The platform is operated by Flfluencer AI Establishment, Commercial Registration (Unified National Number) 7051501588, Kingdom of Saudi Arabia.
• For any matter about these Terms, contact flfluencerai@gmail.com.
• The establishment is not currently registered for VAT.

2 Definitions

• Platform, we or us: Flfluencer, its services and its operator named above.
• Company: a business that publishes an advertising campaign on the platform, including its team members who use its account.
• Creator: a person who provides advertising services through their social-media accounts. The platform's interface also calls creators "advertisers".
• Campaign: an advertising request published by a Company, with its goal, budget and requirements.
• Deal: an agreement between the Company and one Creator within a campaign. It sets the price, deliverables and dates.
• AI agent: an artificial-intelligence system the platform runs to negotiate and prepare briefs.
• Commission: what the platform earns on each deal, at the rates in the "Prices, commissions and payment" section.
• Plan: the free or paid subscription plan selected on a Company's or Creator's account.

3 Eligibility and accounts

• You must be 18 or older and legally able to enter into contracts.
• A Company account must be opened in the name of an existing business. We verify its commercial registration through the Wathq service or a copy of the registration. Whoever opens the account confirms they are authorised to contract on the business's behalf.
• You must give accurate information and keep it up to date. You are responsible for everything done through your account, including by team members you add.
• Keep your login details confidential, and tell us immediately if you suspect unauthorised access.

4 Role of the platform

• Flfluencer is an electronic intermediary platform. It gives Companies and Creators tools to:
  • publish and match campaigns
  • negotiate
  • manage the deal workflow
  • collect and pay out deal amounts
• The agreement for the advertising service is made directly between the Company and the Creator through the platform. The platform is not a party to it, and each of them is responsible to the other for their own obligations.
• In negotiation, the AI agent acts on behalf of the Company, within the budget and conditions the Company sets.
  • The agent does not represent the Creator.
  • The Creator may accept the offer, reject it or ask for a different one.
• In collection, the platform receives the deal amount from the Company on behalf of the Creator. It pays it to the Creator after deducting its commission, as set out in "Prices, commissions and payment".
• If the Company chooses deferred payment, it signs a separate service agreement with the platform. That agreement covers the campaign value, payment date and security. The agreement on the content and its delivery remains between the Company and the Creator.

5 The AI agent

• The AI agent is an artificial-intelligence program, not a human. We say so at the start of every negotiation chat.
• What the agent reaches is a preliminary agreement. It becomes a binding deal only after two steps:

1. The Creator accepts it.

2. The Company approves it on the platform.

• Before approval, the full deal details are shown: price, deliverables and dates. Review them carefully. If they differ from the chat, the deal details shown at approval apply.
• The agent may misunderstand or misword things. In every case, the deal details shown at approval are what count.

6 Campaigns and deals

• The Company must make sure that the campaign, its product and its claims are lawful and accurate. It must hold the rights to the trademarks and materials it supplies, and give a clear brief.
• The approved deal details, namely the price, deliverables and dates, form part of the agreement between the parties. Any change needs both parties' consent on the platform.
• Product campaigns: the Company ships the product to the address the Creator adds on the platform. Each party is responsible for its own shipping and receipt obligations.
• Review and changes: the Company reviews the submitted content and approves it or requests edits within the scope of the approved brief. A request for something outside the brief is not an edit; it needs an additional agreement.
• A deal is complete once the approved content is published and its link is added on the platform.

7 Creator obligations

The Creator must:

• Hold a valid Mawthooq licence from the General Authority for Media Regulation for the platforms they advertise on. Creators may apply to campaigns before their licence is verified, but a deal is not confirmed until the licence is approved.
• Comply with Saudi media and advertising regulations, including clearly disclosing that content is an advertisement.
• Produce the content according to the approved brief and agreed dates, and address the Company's feedback within the brief's scope.
• Ensure follower numbers and post statistics are genuine, and not use paid or fake followers or engagement.
• Ensure the content is their own work, or that they hold the rights to everything in it, including music and the images of people who appear in it.
• Add correct bank details in their own name, and handle their own legal and tax obligations on their income.

8 Prices, commissions and payment

• Company commission is added on top of the deal value, according to the Company's plan:
  • 15% on "Try Felfel"
  • 10% on "Felfel Pro"
  • 5% on "Felfel Business"

The value, commission and total are shown before payment.

• Creator commission is deducted from the deal value at payout, according to the Creator's plan:
  • 20% on Free
  • 15% on Pro
  • 7% on Premium

These rates are shown on the plans page.

• Subscriptions:
  • Paid subscriptions are charged at the prices shown on the plans pages at the time of payment.
  • They are paid once per period (monthly or yearly) and do not renew automatically.
  • We do not store your card details.
  • If a period ends without renewal, the account returns to the free plan.
• Company payment methods:
  • card through the Moyasar gateway
  • bank transfer to the establishment's account
  • deferred payment under its separate agreement
• When the Company pays: before the deal starts, unless it is on deferred payment.
• What happens to the amount: it stays with the platform until either:
  • the deal is completed, and the amount is paid to the Creator; or
  • the deal is cancelled, and the amount is returned to the Company under the Refund & Cancellation Policy.
• Payouts to Creators are made after the deal is completed:
  • within 14 days of the deal's completion; or
  • on the completion day itself for the Premium plan.

The IBAN must be in the Creator's name. We are not responsible for delayed or failed payouts caused by incorrect bank details.

• VAT: not currently added, because the establishment is not registered for it. If that changes, we will tell you before applying it, and VAT will be shown clearly on the invoice.
• Price changes: we may change prices or commission rates in future. A change does not apply to a deal already approved, or a subscription already paid, before it.

9 Cancellation and refunds

• Cancelling campaigns and deals and refunding their amounts are governed by the Refund & Cancellation Policy published on the platform.
• Subscription fees are non-refundable once paid, except where the law requires otherwise.

10 Content and intellectual property

• Once the Company has paid the full deal value, the economic rights in the content produced for the campaign transfer to the Company.
• After payment, the Company may use the content without any extra fee or time limit. This includes:
  • republishing it on the Company's accounts and website
  • using it in paid advertising
  • editing it
• No rights in the content transfer to the Company before full payment.
• The Creator keeps the moral rights granted by law, including the right to be credited as the author.
• The Creator may keep the content published on their own accounts and show it in their portfolio.
• The brief may agree otherwise, for example by limiting use to a set period or to specific platforms.
• The Company grants the Creator the right to use its trademark and campaign materials, only to carry out the campaign.
• The Company and the Creator grant the platform a perpetual, non-exclusive, royalty-free licence to display published campaign content and its results:
  • on the platform
  • in the platform's marketing and showcases

This display does not imply that the Company or the Creator endorses the platform.

• The Flfluencer name, logo, design and software, including the AI agent, belong to the establishment. They may not be copied or used without permission.

11 Acceptable use

The following are prohibited:

• Advertising unlawful products or services, or making misleading claims.
• Impersonating any person or business, or submitting false information or records.
• Manipulating numbers, ratings or statistics.
• Using the platform to arrange a deal outside it to avoid the commission, where that deal arose from a campaign on the platform.
• Abuse, harassment or threats in conversations.
• Attempting to hack, scrape or disrupt the platform.

12 Suspension and termination

• You may close your account at any time. Any open deal must first be completed or settled.
• We may suspend or terminate an account if it breaches these Terms or the law, or if fraud is reasonably suspected. We will tell you the reason unless a law or an investigation prevents us.
• Termination does not cancel rights and obligations that arose before it, including amounts due and content licences.

13 Limitation of liability

• The platform is provided "as is". We work to keep it available and accurate, but we do not guarantee it will be free of interruptions or errors.
• We are not responsible for the Company's or the Creator's performance of their obligations to each other. Nor are we responsible for the marketing or sales results of a campaign.
• To the extent permitted by law:
  • we are not liable for indirect damages or loss of profit; and
  • our total liability to you will not exceed the commissions and fees you paid us in the 12 months before the claim.
• These limits do not apply to fraud or gross negligence, or where the law does not allow liability to be limited.

14 Complaints and disputes

• Send complaints to flfluencerai@gmail.com with the campaign or deal name. We reply within 3 business days.
• If the Company and the Creator disagree about a deal, we review the deal's records on the platform: the brief, chats, deliverables and dates. We then decide whether to pay out or refund the amount under these Terms and the Refund & Cancellation Policy.
• Our decision does not prevent either party from going to the competent courts.

15 Governing law

These Terms are governed by the laws of the Kingdom of Saudi Arabia. The competent courts of the Kingdom have jurisdiction over any dispute arising from them.

16 General provisions

• Related documents: these Terms are read together with the Privacy Policy, the Refund & Cancellation Policy and the details of each approved deal. If they conflict, the deal details prevail for that deal.
• Language: the Arabic text is the authoritative version. Any translation is for convenience only.
• Electronic records: records on the platform serve as evidence, including acceptances, approvals and chats.
• Severability: if any provision is held invalid, the rest remain in force.
• Changes to these Terms: we may amend these Terms.
  • For a material change, we give reasonable notice before it takes effect, on the platform or by email.
  • Continuing to use the platform afterwards means you accept it.
  • A change does not apply to a deal approved before it.